At U-Shop, your privacy is paramount.
We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. U-Shop is committed to safeguarding your personal information and will always handle your personal information securely and carefully.
U-Shop is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.
This Privacy Policy incorporates information on how U-Shop collects, uses, discloses and keeps secure your personal information.
Collection of Personal Information
- The information collected by U-Shop from you assists us in personalising and improving the shopping experience for our customers. Such information is utilised primarily to ensure supply of goods to you the customer. Such information includes:
- Name and address for delivery purposes;
- Day phone number;
- Email address;
- Product preferences;
- Information regarding promotions and other service of U-Shop;
- Information pertaining to membership or Wishlist components.
- Information regarding your use of the U-Shop website may also be obtained through the use of ‘cookies’.
- U-Shop will not collect sensitive information without your consent, unless it is necessary for such information to be collected for an activity or function, and will not collect any such information in a secret or dishonest way.
Use of Personal Information
- The primary use of personal information is for the purposes listed under the heading, Collection of Personal Information, above. However, we will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:
- To assist in the development of information technology, systems maintenance and development;
- To assist in the development of information technology requirements, systems maintenance and developmental issues;
- To analyse information for product development, marketing and research purposes and to improve and extend our range of services;
- To investigate and resolve complaints concerning the provision of services by us or others associated to us;
- Marketing directly to you in accordance with the National Privacy Principals;
- Disclosure of your personal information to any other organisation or person involved in carrying out any necessary function or activity on our behalf, including complaints handling and fraud prevention, whether within Australia or overseas;
- Disclosure of your personal information in a manner authorised or required by law;
- For any unrelated secondary purpose to which you consent;
- For compliance with any legislative and regulatory provisions
- Moreover, we shall not utilise personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
Disclosure of Personal Information
- U-Shop may use and disclose your personal information for approved purposes and in a variety of ways associated with approved purposes. This includes the following:
- U-Shop may disclose personal information to related or unrelated third parties if consent has been obtained from you.
- U-Shop may disclose personal information between related body corporate’s. In circumstances where information is disclosed to related body corporate’s, they are bound by the original primary purpose for which the information was collected.
- U-Shop may disclose personal information to unrelated third parties to enable outsourcing of functions for purposes including, but not limited to billing, customer relations management and order fulfilment. This will be done when such disclosure is within your reasonable expectations.
- U-Shop will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act, and in accordance with the U-Shop Privacy Policy.
- U-Shop may disclose personal information to law enforcement agencies, government agencies, Courts or external advisors where permitted or required by law.
- U-Shop may disclose personal information to avoid an imminent threat to a person’s life or to public safety.
- If disclosure is not for a primary purpose, then it is for a related secondary purpose. If disclosure has not been obtained, then U-Shop will not disclose your personal information, unless for the reasons documented at above.
- U-Shop does not generally sell or share its customer lists on a commercial basis with third parties, but in the event that we did, it would be done only if the appropriate consent of the individuals have been obtained. In this circumstance, U-Shop will take steps to ensure that the use of its customer list by the third party does not exceed the scope of the content.
Security and Quality of your Personal Information
- U-Shop will take reasonable steps to ensure that any of your personal information that is collected, stored, used or disclosed by us is accurate, complete and up-to-date. To do so, U-Shop shall do the following:
- U-Shop will review its collection and storage practices on a regular and ongoing basis to determine how improvements to accuracy can be achieved.
- U-Shop requires its employees and contractors to perform their duties in a manner that is congruent with our legal responsibilities in relation to privacy.
- U-Shop will take all reasonable steps to ensure that all paper and electronic records that contain personal information will be stored in a facility that will not allow unauthorised access.
- U-Shop will review its information security practices on a regular and ongoing basis to determine how improvements to security can be achieved.
Access of Personal Information
- U-Shop shall take reasonable steps to limit access to personal information by doing the following:
- U-Shop will allow access to personal information records by the relevant individual, should such requested access be in accordance with the Privacy Act.
- U-Shop will correct its personal information at the request of the individual concerned as soon as practicable, and in accordance with the Privacy Act. Should an individual wish to correct their personal information, they should contact U-Shop directly.
- U-Shop may charge a fee for process of an access request if such a request is complex or resource intensive.
Cookies and other technologies
- As is standard practice on many corporate websites, U-Shop websites utilise cookies.
- These cookies are not set up to track, collect or distribute personal information not entered by users.
- Cookies and other technologies are used to assist us in determining what components of our website are most popular, and to ensure that our online advertising is bringing customers to our products and services.
- Cookies may also be utilised to study traffic patterns and most importantly, to ensure that your experience in interacting with us is convenient.
- Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
- U-Shop advises that it does not typically utilise this information collected for any purpose beyond the scope of this Privacy Policy.
Are Your Personal Account Details Safe When Being Transmitted?
- U-Shop endeavours to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind firewalls in a secure hosting centre.
- By using PayPal payment gateway all credit card details and personal information provided to PayPal is protected during transmission using Secure Server Software (SSL) with the latest industry standard encryption.
- Alternate payment methods can be arranged for users not wishing to place credit card details online. These include:
- Direct deposit in to our bank account either via a branch on telephone and internt banking.
- Payment at our store in person.
- Sending a cheque note clearance times apply .
- Phone in through credit card details.
- Note we may not accept credit cards over the phone due to fraulant use of stolen cards.
Are Your Personal Account Details Stored Safely?
- U-Shop shall take reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. U-Shop only permits your details to be accessed by authorised personnel.
Email Newsletter Subscription
- All our newsletters contain a link to unsubscribe. You will not receive newsletters from us again if you choose to unsubscribe. In order to make our emails more relevant and useful to you, our servers may receive a confirmation when you open email from us.
Being Included In and Removed From our Email Newsletters
- You will be included in our email newsletters mailing list (which include special offers, competitions, new product arrival alerts and other communication related to our services or the products we offer)
- if you subscribe to our newsletters or
- if you make a purchase from us or
- if you have requested that we notify you of an items expected arrival and we expect to receive other items that are similar or complementary.
- You will not be included in any of our mailing lists if you communicate with us for any other reasons.
- Every newsletter we send has an unsubscribe option at the top of the newsletter.
- This will always be clear and easy to locate.
- This will also include your email address that is subscribed.
- You may unsubscribe from any mailing list whenever you wish and you will be immediately removed as per your request.
- You also have the option of emailing info@u-shop.com.au and a member of our Customer Service Team will unsubscribe you if you provide them with the email address that is subscribed.
Service Providers
- We use outside shipping companies to fulfill some of our orders.
- These companies do not retain, share, store or use personally identifiable information for any other purposes.
- These third parties are prohibited from using your personally identifiable information for any other purpose.
Blog
- If you use the blog application on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. U-Shop is not responsible for the personally identifiable information you choose to submit in these forums.
Facebook & Twitter
- U-Shop from time to time uses facebook and twitter to communicate to our users.
- If you use these sites, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these sites, and could be used to send you unsolicited messages. U-Shop is not responsible for the personally identifiable information you choose to submit in these sites. You should read these sites privacy policies.
Links to Other Sites
- This Web site contains links to other sites that are not owned or controlled by U-Shop. Please be aware that we are not responsible for the privacy practices of such other sites.
- We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
Openness
- Should you have an inquiry or complaint regarding privacy or our privacy policy, we request there be referred to our Customer Service representatives. Representatives can be contacted using the contact details noted on the site.
- U-Shop will have its Privacy Policy and Terms and Conditions prominently posted on its website.
Amendments to this Privacy Policy
- This Privacy Statement may change from time to time. These changes shall be highlighted in this area at the time of amendment.